Computing Experience: The Other CX

Issue 52: What if we treated computers like our customers?

Throughout my 16-year career in software design, we’ve been called various titles, but one aspect remained consistent…being user-centric. The term fighting for the user, spoken in the 1982 film Tron became a war cry for many in the practice of experience design.

Though the customer will forever remain the priority, the notion of customer obsession has le…